Important information
Before you fly with MAF, please familiarise yourself with the information below concerning restrictions, limitations and checking.
Weight Restrictions
- Our flights are weight restricted. Be prepared to provide your actual body and luggage weight, including all checked and hand luggage.
- All items and people will be weighed at check-in. If your total weight exceeds the weight allowance provided to you then, unfortunately, we will ask you to leave some luggage behind.
- When booking a charter, you will receive a quote that tells you a maximum allowed payload or weight. This weight allowance includes cargo, plus all passengers’ body weight, luggage, hand luggage, cameras and purses, etc.
Safety and Weather:
- Safety is our paramount concern and all flights are conducted weather permitting.
- If your flight is cancelled due to weather, pilot unavailability, or maintenance issues, you will have the choice of accepting a full refund or rescheduling on the next available flight.
- Incidental expenses incurred due to weather delays or cancellations are the full responsibility of the passenger. These include but are not limited to re-accommodation, meals, overnight accommodation expenses and passenger-arranged alternate transportation.
Arrival & Check-in
- You will be given a check-in time. We kindly request that you adhere strictly to that specified time.
- Our MAF check-in team will pick you up at Ivato National Terminal.
- Identify yourself to our check-in team and they will accompany you through the airport procedures. Please show up with an ID.
Baggage & Security
- You will pass through airport security, and checked luggage will be separated from you.
- Please inform us before or/and at check-in if you have Dangerous Goods.
Boarding & Flight
- Passengers and bags will be weighed before boarding and the pilot will assign seats.
- Please adhere to the payload assigned to you or your group to avoid disappointment of luggage or items not able to travel with on the flight.
