Important information

Before you fly with MAF, please familiarise yourself with the information below concerning restrictions, limitations and checking.

Weight Restrictions

  • Our flights are weight restricted. Be prepared to provide your actual body and luggage weight, including all checked and hand luggage.
  • All items and people will be weighed at check-in. If your total weight exceeds the weight allowance provided to you then, unfortunately, we will ask you to leave some luggage behind.
  • When booking a charter, you will receive a quote that tells you a maximum allowed payload or weight. This weight allowance includes cargo, plus all passengers’ body weight, luggage, hand luggage, cameras and purses, etc.

Safety and Weather:

  • Safety is our paramount concern and all flights are conducted weather permitting.
  • If your flight is cancelled due to weather, pilot unavailability, or maintenance issues, you will have the choice of accepting a full refund or rescheduling on the next available flight.
  • Incidental expenses incurred due to weather delays or cancellations are the full responsibility of the passenger. These include but are not limited to re-accommodation, meals, overnight accommodation expenses and passenger-arranged alternate transportation.

Arrival & Check-in

  • Arrive at the specified check-in time
    You will be given a specific check-in time. Please ensure that you arrive on time and adhere strictly to that specified time.
  • Go directly to the MAF check-in desk
    Upon arrival at Ivato National Terminal, please proceed directly to the MAF check-in desk.
  • Identify yourself to the MAF check-in team
    Please identify yourself to our check-in team and have a valid ID with you.
  • Follow the MAF team through the airport procedures
    Our MAF check-in team will meet you at the terminal and accompany you through the necessary airport procedures.

Baggage & Security

  • You will pass through airport security, and checked luggage will be separated from you.
  • Please inform us before or/and at check-in if you have Dangerous Goods.

Boarding & Flight

  • Passengers and bags will be weighed before boarding and the pilot will assign seats.
  • Please adhere to the payload assigned to you or your group to avoid disappointment of luggage or items not able to travel with on the flight.

Dangerous Goods:

  • We do not carry dangerous goods.
  • Please ensure there are no dangerous goods within your luggage. These include, but are not restricted to, flammable or compressed gases, flammable liquids, poisonous and toxic substances, corrosives, explosives, infectious substances and dry ice.
Where is the Ivato National Terminal